CareerBank

Maryland Association of Nonprofit Organizations

Full Time

Silver Spring, MD

05/01/2008

jpollock@mdnonprofit.org

Maryland Nonprofits is a 16-year-old, statewide association of more than 1700 nonprofit groups devoted to strengthening individual organizations and the nonprofit sector as a whole. With offices in Baltimore and Silver Spring, a staff of approximately 30, and a budget of around $3 million, Maryland Nonprofits conducts training programs and provides organizational support and consulting on nonprofit management topics; develops and operates cooperative buying programs; promotes opportunities for information sharing and networking; represents the interests of the state’s nonprofit community before federal, state and local governments; and conducts research and educates the public about the important role of the nonprofit sector.

Overview of Position The Member Services Coordinator is a key member of the Maryland Nonprofits team in the Silver Spring office. The Member Services Coordinator will principally support the efforts of our Training and Marketing departments; work directly with member organizations making use of our programs, services, and facilities; while providing support for the day-to-day operations of the Silver Spring office. Key Responsibilities · Onsite member support: greet guests, orient members to onsite services and resources, and answer and respond to phone inquiries. · Training program coordination support: assist with logistical administration and support of on-site and off-site training programs, including materials reproduction, catering coordination, and general training-related customer support. Assist with program planning as appropriate. · Marketing support and program coordination: working with staff and vendors to coordinate marketing/outreach materials production and distribution; coordinating content for organizational newsletters; working with other community/networking groups to support Maryland Nonprofits’ participation in community/networking events. · General office administration: manage supplies purchasing; act as liaison to equipment vendors; coordinate member access and usage of onsite conference room. · General project and program support: conduct research; prepare memoranda and reports, assist with surveys, and/or coordinate client files as needed and appropriate.

Qualifications & Characteristics · College degree and two years of work experience, or equivalent preferred · Capable of managing multiple projects simultaneously and assuring thorough and timely completion. · Excellent oral and written communication skills, ability to interact well with diverse membership, staff, trainers and vendors. · Customer service and/or reception experience desired. · Experience with training registration/logistics. · Proficient computer skills – specifically Microsoft Word, Excel, desktop publishing, and database usage. iMIS experience a plus. · Ability to work in a fast-paced environment (independently and within a team). · Strong customer service / member support attitude essential. · Must be willing to make periodic trips to Baltimore for staff and team meetings. · Knowledge and/or experience in nonprofit sector a plus. · Highly organized, detail oriented, flexible, and proactive attitude. Salary: Market rate, excellent benefits, including health, life, dental and disability insurance, retirement benefits, generous vacation, sick leave, and holiday schedules.

To Apply Send cover letter (2-pages maximum) and resume clearly stating how your experience fits with job responsibilities to: jpollock@mdnonprofit.org (preferred): or Maryland Association of Nonprofit Organizations Re: Member Services Coordinator 8729 Georgia Ave, Suite 303 Silver Spring, MD 20910 Resumes will be accepted until the position is filled. No telephone calls, please.